A Defensible Compliance File, Not a Receipt.

Every visit produces a time-stamped before/after photo set, grease-depth (mils) readings at hood/duct/fan, a dated NFPA 96 sticker on the hood, and a signed service report — delivered to your compliance portal or franchise system. That packet is built to be exactly what a fire-insurance carrier and an AHJ want to see. A sticker alone is not a compliance file; the measured, photographed record is.

By NFPA 96, not by a sales target. We survey your cooking volume and fuel type and assign the code-required interval — monthly, quarterly, semi-annual, or annual — then lock it into your contract so you're never cleaning too often or falling out of compliance. A high-volume wood-fired line and a low-volume sandwich kitchen do not belong on the same schedule, and we won't put them there.

Yes. After-hours and overnight scheduling is standard for our multi-unit clients — we work the line cold so your kitchen opens to a compliant, clean system and your operations never see us. It's a scheduling premium, and for most operators it's the only sane way to do it.

That's an NFPA 96 "inaccessible area," and the worst answer is to ignore it. We document and photo-tag every section that can't be cleaned, give you the punch-list, and scope the code-compliant access doors — hinged grease-rated doors at every change of direction on a welded riser, UL-listed panels at IMC 16-inch spacing on horizontal runs. Once it's accessible, every linear foot is cleanable — and provably so.

Often, yes. Solid-fuel flues build a creosote-and-grease glaze that grease degreasers don't dissolve, and they require a spark arrestor and a separate ember-catch filter bank under NFPA 96 Chapter 14 that grease-only crews routinely skip. If your service report doesn't mention scraping to bare metal and servicing the spark arrestor, you have a documented gap. We close it.

Higher fire load and live embers. A charcoal or wood oven throws sparks up the flue and lays down a hard creosote-plus-grease glaze that ignites at lower thresholds than grease alone. That's why the code treats solid-fuel systems separately — and why we bring chimney-sweep creosote tooling to the job, not just a degreaser.

Most are grease-only operations — their chemistry and tooling are built for grease, and the combined creosote-plus-grease glaze a solid-fuel flue carries doesn't dissolve for them. They also routinely skip the Chapter 14 spark arrestor and the separate ember-catch filter bank. PCE's chimney-sweep DNA is exactly what this demands: creosote specialists who also do grease, the rare correct combination for a wood-fired kitchen.

We run a manometer stack-draft test after brushing and document the reading. A clean stack that still doesn't draft is a CO risk; the test is what confirms the appliance vents safely, and it goes in the file. We don't sign off on appearance.

Condensing appliances produce acidic condensate, and a category-IV AL29-4C vent only stays sealed if its gasketed joints are sound and the condensate neutralizer is live. We reseal or swap leaking joints and replace the spent neutralizer media so the acid is managed at the source instead of eating your vent and your stack.

Yes. We install a new AL29-4C or stainless liner inside a deteriorated masonry or metal boiler stack to restore a sealed, corrosion-resistant flue path, and on large-diameter commercial liner we swap the corroded sections rather than rebuild the whole stack. All scaffold/swing-stage rigging and OSHA rooftop tie-off is set before any crew works at height.

Per-unit documentation. Every unit is numbered, photographed, and logged on its own line, and unsafe flues are red-tagged and locked out with tenant notice on file. You get a building-wide packet you can hand the board or an individual owner — not a single "building cleaned" receipt that proves nothing if there's an incident.

Yes. We produce a full-property venting condition assessment written to feed a reserve study, so the board can schedule and budget capital repairs years out instead of facing a special assessment after a failure. Getting venting onto the reserve schedule is exactly the kind of capital foresight a premium vendor brings to a board.

They can, through a deteriorated shared chase or a cross-leaking gang flue — and it's a serious CO exposure. We run a camera scan to map the chase and a smoke-cross test to find any cross-contamination, then document the finding so the association can act before it becomes an incident.

That's our default for hospitality. Kitchen exhaust runs after-hours so the line stays cold, and lobby/amenity fireplace service is scheduled around your guest flow. The standard we hold is that a guest should never know we were there.

Yes. We do a pre-season batch relight and safety sweep across every lobby, restaurant, clubhouse, and amenity gas fireplace on the property — pilots relit, valves and CO checked, all documented — so your fireplace bank is guest-ready and on the record before peak season.

Yes — that's the point of the division. One contract, one documented method, one compliance file across the lower 48, after-hours by default, so a portfolio audit returns the same answer at every property. The fireplace lights at check-in and the kitchen is inspection-ready, identically, whether it's a Texas metro or a market two time zones away.

Yes — that's the core of our commercial division. We run a single master recurring contract with defined scope, frequency, and SLA across your entire portfolio in the lower 48 and the Texas metros, with each site's cleaning interval set to its NFPA 96 cooking-volume class. One contract, one standard, one compliance file — not a different vendor and a different standard at every address.

Yes. We produce the certificate of insurance, additional-insured endorsement, and W-9 packet to your specific onboarding requirements as part of becoming your approved vendor. The paperwork that makes us auditable is part of the service, not an afterthought.

Yes. We correct the written hood/venting deficiencies, fabricate any required access (grease-rated access doors, IMC-spaced panels), restore any compromised fire-wrap rating, and schedule the re-inspection to clear the citation — then file the documentation so the corrected condition is on the record.

Yes. We issue a stamped, Level II-style condition letter on the property's venting for the transaction or the insurer, backed by a camera scan and documented findings. That certification is what a buyer's inspector, lender, and carrier will want in the file.